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FAQ

  • What is a Community Health Center?
    Community Health Centers (CHCs) are public, tribal or private, non-profit organizations that serve populations with limited access to health care. CHCs provide comprehensive primary and preventive primary care, as well as urgent care, dental and mental health services (on site or by referral). CHCs serve all patients regardless of age, income or ability to pay, within a designated service area.
  • Who runs Seward Community Health Center?
    We are an independent non-profit organization. We are located in the same building as Providence Seward Medical Center, but we are a separate entity. Everyone on our 12-member Board of Directors is a citizen volunteer, and more than half are patients of the Center.
  • Is this Providence?
    No. Seward Community Health Center (SCHC) is located in the same building as Providence, but we are a separate organization.
  • Where does SCHC get its funding?
    Our funding comes from many sources: Patient revenue Private Insurance (e.g., Premera, Aetna) Medicaid & Medicare Federal government (HRSA grant) Local grants Donations
  • Can I get an appointment today?
    We try our best to accommodate patients with acute conditions on a same-day basis. On occasion you might have to wait a day or two, especially during the busy season or when providers are on vacation. We'll always do our best to accept walk-in and call-in patients with urgent needs as soon as possible. Call 907-224-2273 to schedule.
  • I don't have a car. How do I get to my appointment or pharmacy?
    We offer several forms of Transportation Assistance. We can provide you with a taxi voucher to get to/from your clinic appointments and the Safeway pharmacy. Local free shuttle services may also be an option.
  • What if I can't make it to my appointment?
    We ask that you provide 24-hour notice if you need to cancel or reschedule your appointment. Call 907-224-2273.
  • Is this an urgent care facility?
    We are not a certified urgent care facility, but we can usually offer same-day appointments for acute conditions like strep throat, or small lacerations. Our nursing staff will speak with you to determine whether your condition is a good fit for same-day treatment.
  • What do I need to bring to my appointment?
    Photo ID If you have medical insurance, bring your insurance card. If you have Medicaid or Medicare, bring your card with you.
  • How can I make the most of my appointment?
    Here are a few tips that can help you be a better patient: Write down a list of questions and concerns before your appointment. Consider bringing a close friend or family member with you. Take notes about what the provider says, or ask a friend or family member to take notes for you. Sign up for the MyChart patient portal to access your medical records, keep track of test results, diagnoses, treatments plans, and medications, and prepare for your next appointment. Remember that nurses, medical assistants, and pharmacists are also good sources of information.
  • How do I pay my bill?
    Pay online at www.sewardhealthcenter.org/billpay. Login to your MyChart. Send a check or money order to: SCHC, PO Box 2895, Seward, AK 99664. In person at 417 First Ave, Seward, AK. You can also ask our staff about setting up a payment plan.
  • What if I don't have health insurance?
    We accept all patients, whether they’re insured, underinsured, or uninsured. No one is denied care based on their insurance status or ability to pay. We can help you find private insurance, apply for our sliding fee discount program, or even help you enroll in Medicaid. Contact us today at 907-224-2273 to learn how we can help you.
  • What financial assistance is available to help me pay for my services?
    We offer a sliding fee discount program, payment plans, prompt payment discounts, and for uninsured patients - a 20% self-pay discount. Ask our front desk staff for details and read about our billing policies.
  • If you are not an urgent care facility, will my insurance cover the service?"
    Each insurance provider determines if it covers certain services or not. Please contact your insurance provider to see what they cover.
  • I have a question about my bill. Who do I talk to?
    Our friendly billing staff can be reached at 907-224-8555.
  • How do I get my prescription refilled?
    If you need more medication, first call your pharmacy to see if you have refills available. The pharmacy will contact us if you do not have refills available. If you're out of refills and it's been 6 months or more since you your prescription was issued, you may need an appointment with your provider. Seward Safeway Pharmacy can be reached at (907) 224-6960.
  • How long does it take for prescription refills to process?
    Please allow up to 3 business days for SCHC staff to process standard prescription refills, and up to 7 business days to process narcotic prescriptions.
  • What if I can't afford my prescriptions?
    We've partnered with NeedyMeds to provide prescription assistance. Learn more here.
  • What type of COVID tests does SCHC offer?
    We offer Rapid Antigen Tests, PCR tests, and Home Test Kits. Antigen Tests are performed in our clinic and provide same-day results. PCR Test samples are to the Alaska State Lab and results come back in 2-3 days (longer during COVID outbreaks). Home Test Kits are free to the public upon request as supplies permit (limit 2 per household)
  • How do I get a COVID test?
    All COVID tests are by appointment only. Please call 907-224-2273 to schedule.
  • How much does a COVID test cost?
    If you have insurance, we will bill your insurance a fee of $27.44. Home test kits are completely free while supplies last.
  • How can I get my test results?
    The easiest way to get your COVID test results is to register for the MyChart patient portal. You will be notified through the portal via the app or email when your results are available. Alternatively, our staff will call you with results. At that time, you can request a copy of your results to pick up at the front desk.
  • I have COVID-like symptoms. What should I do?
    Anyone with COVID symptoms should isolate and be tested as soon as possible, regardless of exposure or vaccination status. Depending on the severity of symptoms, you should seek medical attention.
  • How do I get a COVID vaccine?
    All vaccines are by appointment only. Please call 907-224-2273 to schedule.
  • Is the COVID vaccine free?
    Yes. There is no cost to the patient for any of the vaccines. If you have insurance, we will bill your insurance for a nominal vaccine administration fee.
  • Who is eligible to receive the COVID vaccine?
    We are following State & CDC Guidelines to determine who is eligible to receive the vaccine. Click here for eligibility details.

Still have questions? Call 907-224-2273

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