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APPOINTMENT POLICIES

CHOOSING A PROVIDER
  • Depending on your preference, your primary care provider may be a physician, physician assistant, or nurse practitioner. 

  • You may request a male or female provider as your primary care provider (PCP). You may change your PCP by making a request at the front desk.

  • ​Your medical provider serves as a care team leader and coordinates all routine medical care, including exams, lab tests, medical imaging, diagnosis, and treatment. 

INSURANCE
  • We accept all insurance plans, including private health insurance, Medicaid, Denali KidCare, Medicare, VA Choice, and TriCare.

  • We accept uninsured patients too, and can help you apply for insurance.

MAKING APPOINTMENTS
  • Appointments may be made up to 12 months in advance.

  • Same-day appointments are usually available.

  • If you need a same-day appointment, your primary care provider may not be available.

  • Patients under 18 years old must be accompanied by a parent or legal guardian.

PAYMENT
  • Payment (or co-pay) is due at the time of services.  

  • If you cannot pay in full at the time of your appointment, ask about payment plans.

  • ​We also offer a sliding fee discount program for eligible patients.

WHAT TO BRING
  • Photo ID

  • Your current address and phone number​

  • Payment for your visit

  • Insurance card (if any)

  • List of medications you are taking

  • Proof of income for the Sliding Fee Discount

  • Previous medical records and immunization records
  • Any additional paperwork or forms  (disability, CDL, etc.)

CANCELLATIONS & NO SHOWS
  • If you need to cancel or reschedule your appointment, ​please call (907) 224-2273 24 hours before your appointment. 

  • If you are late to your appointment by 20 minutes or more you may be asked to reschedule and you will be marked as a “No-Show.”

  • We will do our best to see you, but the scheduled appointments will take priority. You may have a long wait time.

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